Terms of Service · Product

Agreement

These Terms of Service (“Terms”) govern access to and use of the Product Agent service offered by Product (“Product,” “we,” “us,” or “our”), the AI marketing workspace available at product.ag and related applications, APIs, and optional plugins (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

The Service

Product Agent helps commerce teams import product catalogs, manage product intelligence, run an AI agent, create marketing campaigns and creatives, track goals and insights, connect storefronts and ad accounts, and meter AI usage through workspace plans and wallets.

Features may vary by plan and by whether optional integrations (AI providers, payments, email, commerce connectors, media generation, or the Product Plugin) are configured for your environment.

Accounts and workspaces

You must provide accurate account information and keep credentials secure.
You are responsible for activity under your account, including actions by workspace members you invite.
Workspaces may have roles (such as owner, admin, or member) and optional MFA requirements set by workspace administrators.
You must be old enough to form a binding contract and use the Service only for lawful business purposes.

Your content and connected data

You retain ownership of content you submit to the Service (“Customer Content”), including product data, creatives, briefs, goals, and materials imported from connected platforms.

You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide and improve the Service as you direct — including sending content to AI and media providers when you use those features, and syncing with third-party platforms you connect.

You represent that you have the rights needed to submit Customer Content and to authorize connections to third-party accounts, and that doing so does not violate law or third-party terms.

AI features

AI outputs may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing outputs before publishing or relying on them.
Chat messages and related context are processed to generate responses and may trigger workspace actions (such as creating insights, campaigns, creatives, or goals) based on your requests.
Conversation history is primarily stored in your browser; messages are still processed by our servers when sent.
AI usage may consume included plan allotments and/or wallet balance according to your workspace plan and metering rules.

Plans, billing, and wallet

Paid plans are billed per workspace on the intervals we offer (for example monthly or annual), with unlimited seats. Free plans may include limited AI usage.
Wallet balances and included usage are used to meter AI and related billable activity. Unused included usage may roll over subject to plan limits.
Payments are processed by Stripe. Taxes may apply where required.
Fees are generally non-refundable except where required by law or expressly stated otherwise.
We may change pricing or plan entitlements with notice; changes apply going forward.

Integrations and third-party services

The Service may interoperate with third parties such as Supabase, Stripe, Resend, AI model providers, Trigger.dev, ElevenLabs, Higgsfield, commerce platforms, and Google Ads. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services you choose to connect or enable.

Product Plugin

If you install the optional Product Plugin on a merchant website, you are responsible for providing any required notices and obtaining any required consents from end users of that site, and for configuring tags and consent categories appropriately.

Acceptable use

You agree not to:

Use the Service for unlawful, harmful, deceptive, or abusive purposes.
Attempt to gain unauthorized access to the Service, other accounts, or underlying systems.
Interfere with or disrupt the Service, including by overloading, scraping in a way that harms the Service, or circumventing rate limits or security controls.
Upload malware or content you do not have rights to use.
Use the Service to generate or distribute content that infringes others’ rights or violates applicable advertising or consumer laws.
Resell or provide the Service to third parties except as expressly permitted.

Intellectual property

Product Agent, including its software, design, branding, and documentation, is owned by us and our licensors. These Terms do not transfer any ownership of our intellectual property to you, other than the limited right to use the Service as permitted.

Confidentiality

You should not submit secrets you do not intend to store in the Service. Connection credentials you provide are used to operate integrations and are protected with safeguards described in our Privacy Policy, but you remain responsible for managing access within your organization.

Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR AI OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR REQUIREMENTS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE NOT PAID ANY AMOUNTS.

Indemnity

You will defend and indemnify us against claims arising from your Customer Content, your use of the Service, your connected third-party accounts, or your violation of these Terms or applicable law.

Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required for security or legal reasons, or if your account remains inactive. Upon termination, provisions that by nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive.

Changes

We may update these Terms from time to time. We will revise the effective date above and may provide additional notice in the Service. Continued use after changes become effective constitutes acceptance.

Governing law

These Terms are governed by the laws of the United States and the State of California, excluding conflict-of-law rules, unless mandatory local law provides otherwise. Courts in California will have exclusive jurisdiction over disputes, subject to applicable consumer protections.

Contact

Questions about these Terms: reach us through product.ag.